Practice Manager

Date posted: Thursday 13 March 2025
Closing date: Friday 04 April 2025

The Bravehearts Foundation are looking forward to welcoming an energetic Practice Manager who will provide authentic, proactive, and supportive leadership to The Courage Project team based in our Mackay office.

About Bravehearts 

For over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm. Our mission is bigger than ever, and we are looking for a dynamic Practice Manager to lead our team in Mackay in the delivery of The Courage Project service offering. 

About the team

The Courage Project is innovative and provides trauma informed mental health services for children under 14 years of age in North Queensland (Mackay, Whitsunday, and Isaac Regions) who have experienced or are at risk of experiencing physical and/or sexual abuse/assault, family violence and self-harm. The team are truly outstanding! Their professionalism is matched by their warmth, compassion, and collaborative spirit. They consistently provide exceptional support to both their clients and one another, and this is why in 2024, their dedication delivered 638 counselling sessions to children, young people, and their non-offending family members.  

About the position 

Reporting to the Director of Therapeutic Services, we look to welcome an energetic Practice Manager who will provide authentic, proactive, and supportive leadership to The Courage Project team. You will own the successful delivery of The Courage Project, offering hands-on support and guidance to ensure the team consistently meets key performance indicators. Additionally, you will cultivate and maintain strategic relationships with community members to deliver customised education programs and foster the continued growth and success of the program. 

About you 

• Tertiary qualifications in psychology, social work, or counselling.
• Demonstrated high-level experience in providing trauma-informed counselling.   
• A sound understanding of child protection legislation relevant to service delivery. 
• Proven knowledge of the challenges faced by individuals impacted by childhood sexual abuse and exploitation. 
• Demonstrated authentic leadership skills, empowering teams to achieve success together.  
• Exceptional at balancing team needs with organisational goals, fostering growth, and ensuring high performance.   
• Highly skilled communicator with exceptional listening and comprehension capabilities. 
• You embody integrity, wisdom, empathy, courage, and a deep respect for every individual, inspiring trust and connection. 
• You must either currently hold a Working with Children Blue Card or be willing to obtaining one. 

Why join Bravehearts?  

• You will play a key role in advancing our mission to prevent and treat child sexual abuse. 
• You'll join a supportive and compassionate team that, despite the seriousness of our work, knows how to have fun, and create a positive environment. 
• Competitive remuneration including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits.
• Self-care, professional development and birthday leave days. 
• Confidential support through our employee assistance programme and wellbeing services. 
• An organisation that genuinely cares about its people.