The role

The Primary Care Engagement Officer is responsible for supporting the operational delivery of NQPHN commissioned programs and primary care engagement initiatives. This includes supporting the development, implementation, and evaluation of programs within primary care that build capacity and capability for positive patient outcomes. The Primary Care Engagement Officer will be informed and guided by key NQPHN documents including, but not limited to, the Stakeholder Engagement Framework and Strategic Plan.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

Role-specific

• Deliver activities and interventions that provide capacity and capability enhancement to general practitioners (GPs) and their teams as well as other primary care providers.
• Support integration across the health sector, specifically connecting the primary health and secondary care sectors, utilising current and emerging technology and systems to improve the provision of services.
• Support primary care digital enablement including the utilisation of My Health Record.
• Support the delivery of the NQPHN Primary Care Clinical Data program that utilises continuous quality improvement processes for practice improvement and enhanced patient outcomes.
• Support the development of relationships with peak bodies and primary care providers to ensure collaboration in the development and delivery or implementation of new models of care that are implementation ready to transition into primary care practices.
• Work as part of a functioning, geographically diverse team to assist the organisation to achieve its strategic objectives.
• Undertake administrative tasks to design and develop resource materials required for the program and ensure distribution as appropriate.
• Support internal and external quality improvement initiatives, identifying issues in common, and using this to build innovative solutions.
• Support commissioning activities (as required) including contract management across the region in consultation with internal and external stakeholders.
• Represent NQPHN on relevant committees, advisory groups, and at events as they relate to the role and organisational objectives.
• Work in a financially responsible manner, providing support for the reporting and budget management activities across relevant programs.
• Provide support for reporting requirements by collecting, collating, and communicating the relevant data required to meet the obligations of NQPHN.
• Identify and report opportunities, gaps, and potential or emerging issues.

Key selection criteria

• Tertiary qualification in a health related or human services discipline, or a relevant certification (VET qualification) and at least two years’ experience in a primary care role. Significant frontline experience working in general practice or in primary care would be desirable and equal to a tertiary/VET qualification.
• Understanding of opportunities and challenges for the primary health sector in the North Queensland region.
• Understanding of the technological and digital systems that support primary care in Australia or the ability to develop these skills.
• Ability to conduct networking and stakeholder engagement within the primary health sector across the NQPHN region and to identify and refer stakeholder dissatisfaction to the relevant senior officer.
• Experience in working as part of a multi-disciplinary and multifaceted team within a community engagement context.
• Interpersonal, communication (oral and written), and negotiation skills.
• Ability to prioritise and meet deadlines in a high demand work environment.
• Ability to work with diverse communities including Aboriginal and/or Torres Strait Islander peoples, and Australian South Sea Islanders in our region.
• High level skills and experience in utilising the Microsoft Office Suite including Microsoft Word, Outlook, Excel, and PowerPoint.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Opportunity for flexible work arrangements.
• Employee Assistance Program (also available for immediate family members).
• Generous Salary Sacrifice benefits.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander peoples to apply for this role.

To view the revised position description, please click here.

Your application should include:

• cover letter responding to the key selection criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 13 March 2023 at 8am.

The role

The Primary Care Engagement Officer is responsible for supporting the operational delivery of NQPHN commissioned programs and primary care engagement initiatives. This includes supporting the development, implementation, and evaluation of programs within primary care that build capacity and capability for positive patient outcomes. The Primary Care Engagement Officer will be informed and guided by key NQPHN documents including, but not limited to, the Stakeholder Engagement Framework and Strategic Plan.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

Role-specific

• Deliver activities and interventions that provide capacity and capability enhancement to general practitioners (GPs) and their teams as well as other primary care providers.
• Support integration across the health sector, specifically connecting the primary health and secondary care sectors, utilising current and emerging technology and systems to improve the provision of services.
• Support primary care digital enablement including the utilisation of My Health Record.
• Support the delivery of the NQPHN’s Primary Care Clinical Data program that utilises continuous quality improvement processes for practice improvement and enhanced patient outcomes.
• Support the development of relationships with peak bodies and primary care providers to ensure collaboration in the development and delivery or implementation of new models of care that are implementation ready to transition into primary care practices.
• Work as part of a functioning, geographically diverse team to assist the organisation to achieve its strategic objectives.
• Undertake administrative tasks to design and develop resource materials required for the program and ensure distribution as appropriate.
• Support internal and external quality improvement initiatives, identifying issues in common, and using this to build innovative solutions.
• Support commissioning activities (as required) including contract management across the region in consultation with internal and external stakeholders.
• Represent NQPHN on relevant committees, advisory groups, and at events as they relate to the role and organisational objectives.
• Work in a financially responsible manner, providing support for the reporting and budget management activities across relevant programs.
• Provide support for reporting requirements by collecting, collating, and communicating the relevant data required to meet the obligations of NQPHN.
• Identify and report opportunities, gaps, and potential or emerging issues.

Key selection criteria

• Tertiary qualification in a health related or human services discipline, or a relevant certification (VET qualification) and at least two years’ experience in a primary care role. Significant frontline experience working in general practice or in primary care would be desirable and equal to a tertiary/VET qualification.
• Understanding of opportunities and challenges for the primary health sector in the North Queensland region.
• Understanding of the technological and digital systems that support primary care in Australia or the ability to develop these skills.
• Ability to conduct networking and stakeholder engagement within the primary health sector across the NQPHN region and to identify and refer stakeholder dissatisfaction to the relevant senior officer.
• Experience in working as part of a multi-disciplinary and multifaceted team within a community engagement context.
• Interpersonal, communication (oral and written), and negotiation skills.
• Ability to prioritise and meet deadlines in a high demand work environment.
• Ability to work with diverse communities including Aboriginal and/or Torres Strait Islander peoples, and Australian South Sea Islanders in our region.
• High level skills and experience in utilising the Microsoft Office Suite including Microsoft Word, Outlook, Excel, and PowerPoint.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Opportunity for flexible work arrangements.
• Employee Assistance Program (also available for immediate family members).
• Generous Salary Sacrifice benefits.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander peoples to apply for this role.

To view the revised position description, please click here.

Your application should include:

• cover letter responding to the key selection criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 13 March 2023 at 8am.

• Exciting opportunity to make a difference to regional health outcomes.
• Initial focus on older persons and palliative care.

The role

The Health Services Commissioning Lead – Older Persons Health and Palliative Care has overarching responsibility for leading and developing a broad range of programs that support the funded healthcare stream to achieve their key performance indicators and contribute to the delivery of NQPHN’s strategic objectives. Programs are aimed at improving access to high quality primary care, supporting the target community to achieve improved health outcomes, and reducing pressures on local tertiary care services. This is achieved through managing the commissioning of primary care services, through all phases of the commissioning cycle.

Commissioning is a strategic, evidence-based approach to planning and purchasing services, based on local priorities and needs. Thus, the role involves leading and developing a team with responsibilities for fostering collaborative relationships with key stakeholders and employing co-design approaches in commissioning work.

The successful candidate will be able to demonstrate:

• Degree qualifications in a health-related discipline and five years’ experience in a leadership role within the health, community, or aged care sector.
• Demonstrated understanding of the health challenges of older persons and the opportunities and challenges for the palliative care sector in the North Queensland region. 
• Demonstrated understanding of health commissioning processes, strategic health service design and delivery in a community environment, and strong clinical governance practices.
• Demonstrated project management experience, systems thinking, and a high-level ability to conduct cohesive networking and stakeholder engagement with the health sector across the NQPHN region.
• Demonstrated experience in leading, developing, and contributing to a multi-disciplinary and multifaceted team across geographical locations.
• Demonstrated interpersonal, communication (oral and written), and conflict and negotiation skills.
• Demonstrated ability to work with diverse communities, including Aboriginal and/or Torres Strait Islander peoples and Australian South Sea Islanders peoples in our region.

About you

Energised by a fast-paced environment, you will be comfortable working in a dynamic and maturing organisation. You are passionate about building relationships and making a difference to health outcomes for North Queensland communities. You are a leader that will genuinely live the NQPHN values and thrive on the opportunity to develop and empower your team.

If this sounds like you and you are looking for an opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Opportunity of flexible work arrangements.
• Employee Assistance Program (also available for immediate family members).
• Generous salary sacrifice benefits.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

To view the position description, please click here.

Your application should include:

• cover letter including response to the key selection criteria (no more than two pages)
• your resume
• your salary expectations.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 13 March 2023 at 8am.

The role

The Senior Service Planning and Design Officer – NQ Health Priorities has responsibility for ensuring commissioned health services are tailored, comprehensive, and appliable to the needs of users by planning and designing programs and projects that are effective and in alignment with NQPHN’s strategic objectives.

This includes:

• providing operational support across the Commissioning portfolios to ensure planning and design initiatives are effective and achieve key strategy and operational outcomes
• working in collaboration with other NQPHN functions to best inform Commissioning planning and the design of health services.

Role-specific

• Adopt a holistic approach to service planning and design by using the Department of Health’s Commissioning Cycle to guide the delivery of health services.
• Provide best practice expertise for planning and service design in a commissioning environment, with consideration for:
  • PHN objectives, needs assessments, and national priorities
  • leadership, governance, and organisational capacity
  • engagement and consultation, autonomy, and responsibility
  • priority setting and decision-making
  • decommissioning and direct service delivery
  • performance measurement.
• Work collaboratively with internal engagement teams to identify health intel and data that identifies priorities that can be utilised to improve commissioning and service planning activities.
• Where relevant, support and liaise with healthcare professionals, the community, and other relevant stakeholders, as required, to inform service planning and design.
• Support the development of resource materials required for effective service planning and design and ensure distribution as appropriate.
• Undertake administrative tasks such as the production and distribution of correspondence, reports, and/or presentations relating to service planning and design.
• Support the team in ensuring the agreed performance outcomes for the programs across all commissioning portfolios are delivered, monitored, and reported in line with recommended frameworks and guidelines.
• Support and collaborate within the team to ensure an integrated approach to commissioning.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Opportunity of flexible work arrangements.
• Employee Assistance Program (also available for immediate family members).
• Generous salary sacrifice benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

To view the position description, please click here.

Your application should include:

• cover letter including response to the key selection criteria (no more than two pages)
• your resume
• your salary expectations.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 13 March 2023 at 8am.