Receptionist/ Client Service Administrator

Date posted: Monday 02 September 2024
Closing date: Sunday 15 September 2024

Are You the Motivated and Dynamic Person We Are Looking for? Are you looking for a positive work environment where your hard work is valued? If you’ve got a passion for customer service and systems, you’re skilled in interpersonal relationships, and you’re a lightning-fast learner, you might just be the person we’re looking for. We’re a Physiotherapy Clinic aiming to help people get back to their best. Proactive Physiotherapy is respected for providing high quality, results-focused Physiotherapy services, with a holistic approach to health. We empower our clients to take control of their health so that they can lead a more active and quality lifestyle, for the long term! We have a fun-loving, dedicated team that is committed to excellence, always sees the upside to any situation, and maintains the strength and flexibility to change course as our business evolves.

About you

If you have the following attributes, then you may just be what we are looking for!

• You are smart, quick, and confident.
• You have super high emotional intelligence and fantastic people skills!
• You are extremely accountable for your outcomes. 
• You thrive on personal development. 
• You absolutely want to grow!
• You demand excellence of yourself and thrive on feedback.
• You are energised and create energy.
• You are a lighting fast learner. 
• You're highly resilient and adaptable.
• You have excellent computer skills
• You are flexible in your availability to work
• You may not have prior experience within this setting, but if you bring all of the above then we want to hear from you!

About us

We have a team of 7 clinicians, who are physios focused on treating Musculoskeletal and Pelvic Health conditions.  

As an expanding but established business, every member has a huge role in the success of the company. You will be well respected and be challenged to up-skill, and there's always room for your creativity to shine!  

This role is a part-time position for the successful candidate, who will work closely with our Physios and admin team to help provide an exceptional client experience and to assist with various front desk tasks within our busy Clinic.

Tasks & responsibilities

• Customer Service – Provide a top-level customer service interaction for our clients, organising client schedules, handling payments and all with positive people skills!
• Being involved in the daily operations of the clinic
• Managing appointments and bookings for patients
• Taking payments and invoicing 
• Liaising with practise manager
• Practitioner Support – following up on communication between clients and practitioners as required
• Maintaining a clean clinic environment for clients and staff
• Bring our small business to the next level and embrace responsibilities and tasks
• maintaining clinic washing services 

Qualifications & experience

• Previous experience in medical, allied health or legal reception would be highly regarded, but not essential
• Understanding of HICAPS, Medicare, Workcover, DVA programs also highly regarded but not essential
• Extremely high-level multitasker, being able to work in a busy and high paced environment
• Excellent written and verbal communication
• Thrive in building relationships with clients

Benefits

• Working with a fun and social team. Forget the traditional corporate culture. We’re all family and here to support you however we can!
• Physios working right by your side! The most ergonomic team possible.
• Full Training provided on the job, to make sure you are fully confident in your role
• We have regular meetings, celebrate our wins and enjoy social team outings.

Think this sounds like you? Then you are welcome to apply.

Please include your availability in your application, and a short bio, so we get to know you a bit prior to going through your CV!  

Apply for this job