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The Senior Business Process Improvements Lead is a dual-purpose role responsible for supporting NQPHN to review and improve existing processes that will deliver improved process efficiency and role clarity. <br/><br/>The role can be located in NQPHN's Cairns, Townsville, or Mackay office (can be remote by negotiation).
Northern Queensland PHN
Cairns, Townsville, or Mackay
Contract/Temporary
NQPHN Human Resources
recruitment@nqphn.com.au
(07) 4034 0300
NQPHN vacancies
First Name
Human
Last Name
Resources
Phone Number
(07) 4034 0300
Email Address
recruitment@nqphn.com.au
Closing date
Job Description

About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from Moranbah in the south, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au 

The role

NQPHN wishes to undertake a project to review and improve existing processes that will deliver improved process efficiency and role clarity.

There are several specific areas of focus including financial processes, commissioning processes, and clinical governance processes as well as scope for additional business processes based on the outcomes of discovery workshops.

As the areas of focus impact across the majority of NQPHN business functions, project management support is required to ensure that project timeframes and deliverables are defined, tracked, and achieved.

The Senior Business Process Improvements Lead is a dual-purpose role responsible for supporting NQPHN to:

  • project manage the process reviews and embedding of the Commissioning Framework including monitoring and reporting progress to the Steering Committee and Executive Leadership Team
  • lead NQPHN operational team members in the advancement of business processes to deliver measurable efficiency gains and ensure that the objectives of operational efficiency, clearly documented roles and responsibilities and defined systems requirements are met.

Key responsibilities

The project aspects of the role include the following key responsibilities:

  • defining project objectives, project scope, roles, and responsibilities
  • defining resource requirements and managing resource availability and allocation – both internal and third party
  • preparing a detailed project plan to schedule key project milestones, workstreams, and activities
  • managing delivery of the project according to the project plan
  • tracking the project and providing regular reports on project status to the Steering Committee and Executive Leadership Team
  • managing and adjusting for any changes in project scope and/or schedule
  • identifying and mitigating potential risks
  • managing the relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.

The business improvements aspects of the role include the following key responsibilities:

  • gathering, validating, and documenting business requirements
  • modelling business processes and identifying opportunities for process improvements
  • identifying the issues, risks, and benefits of existing and proposed solutions and outlining business impacts
  • improving the capability of the business in process improvement disciplines and tools (such as Lean, Six Sigma)
  • creating business process documentation including policies, procedures, tools, and templates (as required)
  • estimating costs and identifying business savings
  • implementing and testing proposed process changes
  • supporting business transition and helping to establish change
  • defining and documenting system requirements for potential future investments.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.

For further information on this position click the below links.

Your application should include:

  • Cover letter.
  • Response to the Key Selection Criteria (no more than two pages).
  • Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 25 July 2022 at 5pm.

Download this advert as a PDF

Download the position description

North Queensland image banner
About the Primary Care Engagement Team
As part of NQPHN’s commitment to primary care providers, the organisation is pledging investment and effort to ensure that primary care is well placed to respond to the emerging health needs of the North Queensland community.

The Primary Care Engagement (PCE) Team aims to assist primary care providers to maintain highly effective and sustainable practices. The team works to build workforce capacity and capability of GPs and other primary care professionals and their teams to meet the demands for primary care services through integrated, coordinated, and responsive service provision.
Our role
  • Design and deliver primary care capability and capacity enhancing interventions through face-to-face engagement and planned education.
  • The collection, collation, analysis, and meaningful use of de-identified clinical data to enhance patient management and practice sustainability.
  • Driving health service and system integration and improvement through digital enablement by providing capability enhancing support, training, and resource provision.
  • Increased capacity of general practices to be able to systematically measure and monitor patient care to improve outcomes through continuous quality improvement (CQI) activities.
  • Providing leadership, education, and resources to ensure regional readiness for health reform in collaboration with general practice and other primary care providers and local health services.  
Our services
  • Data optimisation program
  • Digital data dashboard
  • Primary Sense
  • Digital capability enhancement program
  • Continuing professional development program
  • Continuous quality improvement programs
  • Training and webinar library
  • My health for life program
  • Resource library
  • Newsletters
Get to know the PCE Team

JBJenny leads the Primary Care Engagement Team to deliver comprehensive and professional support to the primary care sector. Jenny has 30 years medical administration and Practice Management experience including general practice, private and public hospital administration, and emergency services. Jenny’s leadership qualities, understanding of the health system, and integration enables her to think outside the box to create, develop, and implement innovative solutions to complex issues.

E: jennifer.burnham@nqphn.com.au 

M: 0499 292 838

Linda-Jowitt-photo3Linda is an Enrolled Nurse, originally of the UK, who has called Cairns home since 2006.

With over 25 years health industry experience, incorporating both medical administration and nursing, Linda has worked in both the public and private sector and has built many trusted relationships within the GP community during her time in the region.  

Linda is very excited to once again be part of the Primary Care Engagement Team and working with our partners to develop an integrated and coordinated primary healthcare system that ensures we reach our vision of helping ‘Northern Queenslanders live happier, healthier, and longer lives’.

E: linda.jowitt@nqphn.com.au 

M: 0484 511 696

Claire-Lawless-photoClaire has medical administration experience in a specialist clinic environment and general practice. These roles enabled her to gain experience communicating with health providers and a good understanding of the health demographics for North Queenslanders. Claire also has a background in customer service, technical data analysis, and biological science reporting. Claire is a fantastic communicator and problem solver.

E: claire.lawless@nqphn.com.au

M: 0455 043 559

Debra-Davis-photo1Debra is an endorsed enrolled nurse and practice manager with over 15 years’ experience in general practice. Debra moved to Mackay seven years ago and understands the challenges of rural and remote health, after working as a practice nurse in a remote general practice in Western Queensland. Debra is committed to building the capacity of the health workforce in northern Queensland by encouraging quality improvement through practice engagement and supporting general practice in developing access to integrated and comprehensive care for at risk patients.

E: debra.davis@nqphn.com.au

M: 0482 578 279

Holly Bevis web headshot photoHolly is an Enrolled Nurse who has relocated to Mackay, from Tasmania. Holly has a background in medical administration in general practice and experience working in residential aged care facilities. 

Holly has a passion for health promotion and preventative health. In previous roles, Holly has provided support in chronic conditions management, liaising with health professionals and patients to implement quality improvement changes in general practice. Holly is excited to join the Primary Care Engagement Team and gain more insight into the health challenges faced in northern Queensland with a focus on building high value relationships with primary health care providers to support data optimisation, quality improvement, digital technology enhancement,  and accreditation. 

E: holly.bevis@nqphn.com.au

M: 0492 128 425

Alex-Mathias-photoAlex is passionate about Digital Health and has over five years experience working in this space. His qualifications include Bachelor of Arts, Certificate IV in Network  Administration and Diploma in Community Welfare Work. His goal is to achieve a workforce confidently using digital health technologies to deliver health and care. Alex can provide online and face to face support to improve provider uptake and use of State and National digital health initiatives. 

E: alexander.mathias@nqphn.com.au

M: 0439 110 555

Patricia-Taylor-photoPatricia, an experienced healthcare professional, merges over 10 years of practice management in general practice and Aboriginal Medical Services (AMS) with a background as an Enrolled Nurse. Her expertise spans general practice, AMS, and hospital settings, underpinned by managerial skills and a dedication to community engagement. Passionate about mentorship and training, she actively fosters sustainable healthcare solutions in underserved communities, making her an invaluable asset to team striving for excellence.

E: patricia.taylor@nqphn.com.au

P: (07) 4796 0432

Luke Lum web headshot photoLuke is a highly engaged and skilled communicator with over 15 years of experience in the media and communications industry. He has lived in Townsville for 10 years and has formed many strong connections in his network and is passionate about seeing the community grow and progress. Luke has worked across several community engagement projects including the Townsville Mentally Healthy City Project, Get Active Townsville, and Hit The Hill Suicide Prevention Walk. Luke is committed to improving health outcomes for people in the community and brings an open mind and fresh eyes to the Primary Care Engagement team.  He is looking forward to building strong relationships and supporting the primary care providers in the  Townsville region. 

E: luke.lum@nqphn.com.au

M: 0498 239 008

Education Healthcare provider Training Resources
Omega Health Medical Centre (OHMC) has both full time and after hours/weekend opportunities available for general practitioners (GPs) to join their team and assist with high patient volume. IMGs are welcome.
Omega Health Medical Centre
Piccone's Shopping Village: Shop 24, 161 Pease Street, Manoora
Full time
Fiona James
fiona.james@ipn.com.au
0447 006 846
Health provider vacancies
First Name
Fiona
Last Name
James
Phone Number
0447 006 846
Email Address
fiona.james@ipn.com.au
Closing date
Job Description

Omega Health Medical Centre are located in tropical Cairns in Far North Queensland, the centre has a strong community feel and you will be joining a dynamic team of doctors and support staff. Their full time nurses are trained in all treatment room and CDM duties to help deliver comprehensive care to your patients.

What they offer?

  • Experienced nursing and reception team who will support you in all areas of your practice.
  • Full business support; I.T., marketing, and Medicare liaison services, allowing your practice to thrive and you to focus on patient care.
  • Supportive environment that recognises and develops the skills and experience of both doctors and staff.
  • Provision and support in all areas of special interest.
  • Access to free education events and clinical leadership and training opportunities.
  • Opportunity to give telehealth consultations assisted with 24 hour IT support.
  • Mixed billing.
  • IMGs are encouraged to apply.

Joining a clinic that is part of the IPN network ensures you will have the security and resources to build a thriving business at an unprecedented time within the general practice industry. Learn more at https://www.ipn.com.au/who-we-are/about-ipn/

If you are looking to join a professional and supportive environment, contact Fiona James on 0447 006 846 or email Fiona.james@ipn.com.au to arrange a time to meet the team.