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In 2022, PwC Australia was engaged by Northern Queensland Primary Health Network (NQPHN) to conduct a review of mental health stepped care services across the northern Queensland region.

This report presents the findings and opportunities identified by PwC Australia following this external review. Whilst insights gathered from the Primary Mental Health Care – Minimum Data Set are impacted by data quality issues, PwC’s report is informed by broad information sources beyond data, and clearly identifies opportunities for NQPHN to redesign mental health stepped care services to improve access, transitions in care, and integration.

From March 2023 onwards NQPHN will be undertaking a range of codesign activities to redesign mental health stepped care services. To find out more information, please contact

You can read the full PwC Australia report here.

You can read NQPHN’s background to the codesign process here.

21 February 2023